Troubleshooting patch issues Generations

Some users may experience problem when trying to patch the Sims 3: Generations. EA has sent us this troubleshooting document. They are aware of the issue and are working on a permanent solution. In the meantime, you can try any of the solutions below.

Hi all-

We are aware of the issues with the update to The Sims 3 launcher, and we’re working towards a permanent fix as quickly as possible.

For PC
In the interim: you can download the standalone base game update and this may resolve the issue for some players.
http://akamai.cdn.ea.com/eadownloads/u/f/sims/sims…s/TS3_1.22.9.0110xx_update.exe

Custom content and unsupported mods may also be preventing the game from patching. Uninstall and delete all third-party mods and unsupported content. After deleting all third-party content, you must manually uninstall The Sims 3 to completely get rid of the extra content.

For MAC:

For anyone who has been witnessing this issue on a MAC, please download the respective patches below.

US Base Game DVD Version: http://llnet.thesims.cdn.ea.com/sims/u/f/sims3/mac/To-6135-1.22
.9.011001.tgz

Europe Base Game DVD Version: http://llnet.thesims.cdn.ea.com/sims/u/f/sims3/mac/To-6135-1.22
.9.011002.tgz

Digital Download Base Game Version: http://llnet.thesims.cdn.ea.com/sims/u/f/sims3/mac/To-6135-1.22
.9.011017.tgz

After you download the patch, double-click and extract the file. The patch will ask you where you want the patch to be applied and you’ll need to point it to the base game Sims 3 app file.

Note: Installing third-party software changes actual files in The Sims 3. Deleting the unsupported content will not erase the modifications to the game that the software installed.

It’s recommended you see this thread on responsible modding:
http://forum.thesims3.com/jforum/posts/list/78530.page

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